Your Rights as a Consumer of Health Care Services
Texas law requires health care providers to make certain information easily available so consumers understand their rights and options. These requirements are intended to promote transparency and informed decision-making—not to suggest that concerns are common or that formal action is usually necessary. In most cases, questions or concerns are resolved through direct communication. However, the information below is provided so consumers know where to turn if they need additional guidance or assistance.
How to Request Your Health Care Records
You have the right to request a copy of your health care records from the licensee who provided your services. Requests are typically made in writing and may be submitted by email, mail, or through the provider’s established records-request process. Your request should include your name, contact information, and a clear description of the records you are requesting. Licensees are required by Texas law to respond to records requests within established timeframes and in accordance with applicable privacy laws.
How to Contact the Texas Behavioral Health Executive Council
You may contact the Texas Behavioral Health Executive Council if you have general questions, would like information about licensing standards, or wish to seek clarification regarding a licensed mental health professional. The Council’s Contact Us webpage provides options to submit questions online, send an email, or call for general information. Contacting the Council does not require filing a complaint and may be used solely to obtain guidance or answers to questions.
How to File a Consumer Complaint with the Texas Attorney General
If you choose to do so, you may file a consumer complaint with the Office of the Texas Attorney General – Consumer Protection Division using the online Consumer Protection complaint form. This form allows consumers to describe their concerns and provide supporting documentation if available. Complaints submitted through this portal are reviewed directly by the Attorney General’s office. Filing a complaint is a personal choice and is independent of communication with providers or licensing authorities.
A Final Note
This information is provided to ensure transparency and awareness of consumer rights, as required by Texas law. Consumers are encouraged to ask questions and seek clarification at any time. Accessing records, requesting information, or contacting a regulatory agency does not affect the quality or availability of care.